What do the internet, the iPhone and MyMagic+ have in common? Each has revolutionized the customer experience. With technology changing at the speed of light, what makes some companies successful at rolling out new technologies? Is it magic? In this conversation, you will dive into change management utilized on the front lines of Disney and beyond and discover why some companies are successful and how their success continues to ripple through the Customer Experience…even today.

  • Learn why technology should not be the first answer to improving your Customer’s Experience
  • Learn why the most effective technology inspires customer buy in
  • Understand the importance of having employees embrace new ideas during times of change