Have you ever found yourself wondering why people won’t just listen to you? Or maybe you have found yourself surrounded by people that make your jaw clench…you know the people…the challenging people. Leaders walk a tightrope of being strong, but not aggressive, polite, but not a pushover. It is exhausting!

In this session, you will uncover the secrets to working with (and overcoming) challenging people. Summer brings decades of experience from her time on the frontlines in the hospitality industry and as an HR Professional working with companies such as Walt Disney World, H-E-B and even a dude ranch.

By the end of this session, you will:

  • Discover the Jedi mind trick of self-management
  • Uncover the 4 types of difficult people and what to do about them
  • Walk away with immediate steps to improve relationships with your team, their leaders, and their peers
difficult people

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